We allow payment plans but no extensions. It's essential for us to maintain an accurate count of attendees joining our trip. Missed payments or changes to the timeline can lead to complications that may affect the overall experience for everyone involved.

Our refund policy is strict and does not allow for any refunds under any circumstances. However, if you find yourself unable to fulfill your reservation, you have the option to transfer your room to someone else who doesn't have an existing reservation.

We encourage all participants to consider purchasing travel insurance to safeguard against unexpected cancellations.

At the time of booking, participants must understand that all payments made towards the trip are non-refundable. This policy is in place due to the nature of our arrangements with vendors, as we make reservations and payments for lodging, transportation, and food for each individual upon booking to ensure a smooth and seamless experience for the entire group.

We acknowledge that unforeseen circumstances can arise, but unfortunately, we cannot offer refunds under any circumstances. Whether it's due to personal emergencies, medical reasons, travel restrictions, or changes in personal circumstances, our no-refund policy remains in effect.

Participants are encouraged to secure appropriate travel insurance to mitigate any potential losses in the event of cancellation. Any exceptions to this policy will be made at the discretion of the trip organizers and may be subject to additional fees or penalties.

By making a payment for the trip, participants acknowledge and accept this refund policy. We appreciate your understanding and cooperation in this matter as we strive to provide the best possible experience for all participants involved.

Kindly be aware that all charges made by us on your account are executed with complete integrity. We respectfully request that you contact us directly before initiating a chargeback with your financial institution if you believe there has been an error in billing.

Furthermore, in the unfortunate event of trip cancellation, we implore you not to resort to chargebacks with your financial institutions. Such actions pose significant challenges to small businesses like Zen360. Instead, please reach out to us initially to explore potential resolutions.

It's important to note that any chargebacks filed without prior communication will result in permanent exclusion from participation in any future trips with Zen360. We appreciate your cooperation and understanding in adhering to these guidelines.